Playfina Privacy Policy

Effective date: 26 February 2026

This Privacy Policy explains how we process personal data when you use Playfina. We collect only the data we need to operate the casino service, secure accounts, process payments, deliver promotions, and comply with legal and security obligations.

1) Data we collect

We collect and process:

• Registration data: name, date of birth, email, phone, address, and account credentials.
• Verification data: identity/address documents and checks when required.
• Transaction data: deposits and withdrawals, payment method identifiers, timestamps, and status updates.
• Gameplay and bonus data: bets, wins/losses, game history, bonus activation, wagering progress, and responsible gaming settings.
• Technical data: device type, browser, IP address, geolocation signals (coarse), logs, and security events.

2) How we use the data

We use your data to:

• Provide and manage your account and access to games.
• Process deposits and withdrawals and handle chargebacks or disputes.
• Verify identity, prevent fraud, and protect the platform.
• Apply bonus rules, detect bonus abuse, and manage promotions fairly.
• Provide customer support and investigate issues.
• Maintain platform stability, fix errors, and improve user experience.
• Enforce our Terms and meet compliance requirements.

3) Cookies and tracking

We use cookies to keep sessions secure, prevent unauthorised access, and remember settings. We may also use analytics cookies to understand usage patterns and improve performance. If you block cookies, some features (especially login and payments) may not work correctly.

4) Sharing with third parties

We share data only when needed for service delivery, security, or compliance. This can include:

• Payment processors and banking partners (for deposits/withdrawals).
• Identity verification and fraud-prevention providers.
• Customer support tools and technical infrastructure providers.
• Analytics and performance monitoring services (where permitted).
• Legal and regulatory bodies when required.

We do not sell personal data as a product.

5) Retention and deletion

We keep data for as long as needed to provide the service, prevent fraud, resolve disputes, and meet legal requirements. When possible, we delete or anonymise data after the retention period ends.

6) Your rights and controls

Depending on applicable law, you can request access, correction, deletion (where allowed), restriction, or portability of your data. You can also opt out of marketing communications at any time. Some data must remain on file for fraud prevention and compliance.

7) Security and your role

We protect data through encrypted connections and security controls. You can improve safety by using a strong password, enabling 2FA when available, and avoiding shared-device password storage.

8) International processing

We may process data internationally through service providers. Where data is transferred across borders, we apply safeguards designed to protect confidentiality.

9) Changes to this policy

We may update this Privacy Policy over time. The updated policy applies from the effective date above. Continued use of Playfina after changes means you accept the updated version.